Ashford University Tuition Assistance Specialist in Clinton, Iowa
The Tuition Assistance Specialist position is a full-time employment opportunity. The mission of the Tuition Assistance (TA) Specialist is to assist Active Duty Military members in returning to post-secondary education. Responsibilities include providing information on all Tuition Assistance programs and procedures, as well as other Title IV educational funding; submitting invoices to the military for payment, reporting final grades to the military, and other duties as assigned. The Tuition Assistance Specialist reports to the Military Financial Services Manager. The position includes providing service to military and veteran students in accordance with all policies, procedures, regulations and best practices for serving military and veteran students, including but not limited to: (1) the Department of Defense Memorandum of Understanding (DoD MOU), (2) the Department of Veterans Affairs (VA) Principles of Excellence, and (3) the Department of Education’s 8 Keys to Veterans Success and (4) specific requirements of the each branch of service or VA educational benefit with which the student is affiliated.
Essential Job Duties:
Maintain all Tuition Assistance files for annual review purposes.
Process Tuition Assistance Authorizations forms.
Advise military students and help resolve payment problems.
Work with all branches of the military to complete proper invoicing for tuition.
Monitor student attendance as well as submit final grades to their respective military branch.
Serve as liaison between soldiers, Education Services Officers/Offices and University departments.
Maintain a working knowledge of Federal, State, Military, and Institutional Policies governing Title IV student aid programs.
Have a working knowledge of military tuition assistance policies and procedures.
Reviews the aging report and customer balances
Contacts the customer (via telephone/email) on past due balances
Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, misapplied payments and other issues as needed to provide quality customer service
Creates recommendations for review by the Military Financial Services Manager on the acceptance of payment plans, settlement amounts, partial payments, time extensions, and the writing-off of receivables.
Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs
Communicate with students via phone, email, etc. to answer inquiries on educational funding questions and concerns in a timely manner
Provide excellent customer service to students, internal customers, and any authorized external parties on all incoming and outbound phone calls
Conduct and complete activities via CampusVue
All other duties as assigned
Additional Job Duties (include but are not limited to):
Participate in workgroup discussions with other departments to communicate student needs and identify issues for resolution
Multitasks various aspects of the position while being able to prioritize daily work load in order to achieve account resolution goals as well as provide quality customer service.
Works off an assigned set of accounts and will be measured on several performance goals.
Both Managers and Employees must ensure on a weekly basis accurate and complete timecards for each day of the week. At the end of the pay period, each employee and his/her manager must confirm the accuracy of the records and approve the timecards.This includes ensuring that all requests for sick and vacation has been recorded and that all time-record entries are accurate.
Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint applications.
Proficient in database contact management applications and contact management strategies.
Knowledge of Tuition Assistance programs, financial aid programs and regulations.
Excellent customer service skills—Verbal communication, phone skills, listening, informing, and customer focus
Ability to follow University policies and procedures with good independent judgment
Financial Aid and Military experience a plus.
Excellent customer service skills.
Ability to communicate effectively, both verbally and written.
Strong interpersonal skills
Knowledge of CampusVue a plus
One (1) year of experience in an educational setting or finance background
Prior experience working in or with military
Where heritage meets innovation – that’s Ashford University. At Ashford, students discover relevant degree programs, innovative technology, and cherished tradition. Ashford offers associate, bachelor’s, and master’s online degree programs. For more information, please visit www.ashford.edu, www.facebook.com/ashforduniversity or www.twitter.com/AshfordU.
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