Ashford University Admission and Matriculation Manager in San Diego, California
Reporting to the Director of Admission & Matriculation, the Admission & Matriculation Manager is a full-time position. The Admission & Matriculation Manager is responsible for the organization and administration of various functions of a Matriculation Team in the Registrar’s Department. This includes oversight of the admission qualification process, official transfer credit evaluation, and full matriculation of students. The Admission & Matriculation Manager is also responsible for ensuring the efficiency and effectiveness of matriculating students through quality assurance and support in providing a great student experience. Additionally, the Admission & Matriculation Manager provides administrative direction, support, and leadership for staff.
Essential Job Duties:
Strategy & Vision
Collaborates with peer departments to ensure processes and procedures in their department support the student experience.
Creates a positive work environment that aligns with Great Places to Work guidelines.
Challenges process in order to promote efficiency and positive change.
Creates and provides professional development opportunities that align with the organizations mission and promote university values.
Provides training and growth opportunities to all team members.
Leadership & Decision-Making Responsibilities
Utilizes organizational and time management skills to manage daily workload and meet service level and rigorous deadlines.
Works directly with students and peer department when issues arise in order to deescalate the issue, and provide solutions.
Uses interpersonal, written and verbal communication skills to remove roadblocks, complete daily tasks and meet department goals
Promotes collaboration though transparency and continuous communication.
Applies good independent judgment and superior problem solving skills to resolve issues.
Motivates and engages staff to meet performance goals and expectations through open communication and empowerment.
Manages daily Application Review and Qualification process, Transfer Credit Evaluations, and student lifecycle Inquiries.
Utilizes student information systems to manage communication and work flow
Runs daily reports to ensure efficiency and effectiveness of processes.
Tracks workload to identify trends, anticipate opportunities, and determine staffing needs
Assist in the execution of bi-yearly graduation events upon request.
Support Internal and External audits of the student record.
Adhoc reporting requests on department performance
Support the pulling of student information when needed for state and regulatory reporting
Upholds University Policies and Procedures through the documentation and review of departmental standard operating procedures.
Where heritage meets innovation – that’s Ashford University. At Ashford, students discover relevant degree programs, innovative technology, and cherished tradition. Ashford offers associate, bachelor’s, and master’s online degree programs. For more information, please visit www.ashford.edu, www.facebook.com/ashforduniversity or www.twitter.com/AshfordU.
Equity – We have inclusion and mutual respect. We learn from one another and commit to the advancement of an inclusive culture in which every individual is treated with dignity and fairness.
Empowerment – We are inspiring and enabling. We give individuals the tools they need to achieve their goals.
Quality – We are unsurpassed and have a high caliber. We are consistently striving for the highest quality.
Ingenuity – We are inventive and proactive. We thrive on positive disruption and strive to continuously improve.
Guidance – We are encouraging and supportive. We provide a nurturing environment for faculty, staff and students to learn and grow.