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Ashford University Admission and Matriculation Manager in San Diego, California

Reporting to the Director of Admission & Matriculation, the Admission & Matriculation Manager is a full-time position. The Admission & Matriculation Manager is responsible for the organization and administration of various functions of a Matriculation Team in the Registrar’s Department. This includes oversight of the admission qualification process, official transfer credit evaluation, and full matriculation of students. The Admission & Matriculation Manager is also responsible for ensuring the efficiency and effectiveness of matriculating students through quality assurance and support in providing a great student experience. Additionally, the Admission & Matriculation Manager provides administrative direction, support, and leadership for staff.

Essential Job Duties:

Strategy & Vision

  • Collaborates with peer departments to ensure processes and procedures in their department support the student experience.

  • Creates a positive work environment that aligns with Great Places to Work guidelines.

  • Challenges process in order to promote efficiency and positive change.

  • Creates and provides professional development opportunities that align with the organizations mission and promote university values.

  • Provides training and growth opportunities to all team members.

Leadership & Decision-Making Responsibilities

  • Utilizes organizational and time management skills to manage daily workload and meet service level and rigorous deadlines.

  • Works directly with students and peer department when issues arise in order to deescalate the issue, and provide solutions.

  • Uses interpersonal, written and verbal communication skills to remove roadblocks, complete daily tasks and meet department goals

  • Promotes collaboration though transparency and continuous communication.

  • Applies good independent judgment and superior problem solving skills to resolve issues.

  • Motivates and engages staff to meet performance goals and expectations through open communication and empowerment.

Key Tasks

  • Manages daily Application Review and Qualification process, Transfer Credit Evaluations, and student lifecycle Inquiries.

  • Utilizes student information systems to manage communication and work flow

  • Runs daily reports to ensure efficiency and effectiveness of processes.

  • Tracks workload to identify trends, anticipate opportunities, and determine staffing needs

  • Assist in the execution of bi-yearly graduation events upon request.

  • Support Internal and External audits of the student record.

  • Adhoc reporting requests on department performance

  • Support the pulling of student information when needed for state and regulatory reporting

  • Upholds University Policies and Procedures through the documentation and review of departmental standard operating procedures.

Where heritage meets innovation – that’s Ashford University. At Ashford, students discover relevant degree programs, innovative technology, and cherished tradition. Ashford offers associate, bachelor’s, and master’s online degree programs. For more information, please visit www.ashford.edu, www.facebook.com/ashforduniversity or www.twitter.com/AshfordU.

Our Values:

Equity – We have inclusion and mutual respect. We learn from one another and commit to the advancement of an inclusive culture in which every individual is treated with dignity and fairness.

Empowerment – We are inspiring and enabling. We give individuals the tools they need to achieve their goals.

Quality – We are unsurpassed and have a high caliber. We are consistently striving for the highest quality.

Ingenuity – We are inventive and proactive. We thrive on positive disruption and strive to continuously improve.

Guidance – We are encouraging and supportive. We provide a nurturing environment for faculty, staff and students to learn and grow.

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