Ashford University Records Management Coordinator I in San Diego, California
Records Management Coordinator I
The beginning of our student’s academic journey starts with you! If you have an eye for detail and a reputation for providing excellent customer service, we want to hear from you. The Records Management Coordinator I will work with our students in ensuring their academic transcripts from previous institutions are part of their student files with our university.
The Records Management Coordinator I position is a full-time employment opportunity supporting Ashford University’s Office of the Registrar. Reporting to the Manager of Records Management, the Records Management Coordinator I is responsible for working with a team towards the completion of student files in the admissions student lifecycle.
Essential Job Duties:
Reviewing students’ applications, cross - referencing National Student Clearinghouse, updating transcript management system and requesting transcripts from previous institutions
Exercise good judgment when applying business and procedural knowledge within the positions area of responsibility providing solid justification
Contacting previous institutions for status update on transcript requests
Student and school communication to ensure receipt of transcript/documents for admission requirements
Accurate and efficient review of transcript/document in student file
Responsible for moderate/high level of incoming and outgoing phone calls with students, internal departments and external institutions
Experience de-escalating customer concerns, while providing support and conflict resolution to student concerns
Responsible for high volume incoming and outgoing student email communication
Follow University policies and procedures
Other duties as assigned
Ability to maintain and update Excel spreadsheet
Experience using Microsoft Word to edit and customize content/document
Strong organizational skills, track record of success while multi-tasking
Focusing on attention to detail
Ability to clearly and concisely communicate verbally
Strong interpersonal, written and verbal communication skills
Strong customer service experience/skills
Utilize multiple systems to access, manage, and complete daily workload assignments
Previous experience in higher education, call center, fast-paced office environment and/or document review/assessment
Experience in handling multi-line phone system
Bachelor’s Degree preferred. In lieu of degree, candidates with 1-2 years’ excellent customer service/call center experience will be considered.
Where heritage meets innovation – that’s Ashford University. At Ashford, students discover relevant degree programs, innovative technology, and cherished tradition. Ashford offers associate, bachelor’s, and master’s online degree programs. For more information, please visit www.ashford.edu, www.facebook.com/ashforduniversity or www.twitter.com/AshfordU.
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