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Ashford University Records Management Coordinator I in San Diego, California

The Records Management Coordinator I position is a full-time employment opportunity supporting Ashford University’s Office of the Registrar. Reporting to the Manager of Records Management, the Records Management Coordinator I is responsible for working with a team towards the completion of student files in the admissions student lifecycle.

Essential Job Duties:

  • Reviewing students’ applications, cross - referencing National Student Clearinghouse, updating transcript management system and requesting transcripts from previous institutions

  • Exercise good judgment when applying business and procedural knowledge within the positions area of responsibility providing solid justification

  • Contacting previous institutions for status update on transcript requests

  • Student and school communication to ensure receipt of transcript/documents for admission requirements

  • Accurate and efficient review of transcript/document in student file

  • Responsible for moderate/high level of incoming and outgoing phone calls with students, internal departments and external institutions

  • Experience de-escalating customer concerns, while providing support and conflict resolution to student concerns

  • Responsible for high volume incoming and outgoing student email communication

  • Follow University policies and procedures

  • Other duties as assigned

Minimum Requirements:

  • Ability to maintain and update Excel spreadsheets

  • Experience using Microsoft Word to edit and customize content/documents

  • Strong organizational skills, track record of success while multi-tasking

  • Focusing on attention to detail

  • Ability to clearly and concisely communicate verbally

  • Strong interpersonal, written and verbal communication skills

  • Strong customer service experience/skills

  • Utilize multiple systems to access, manage, and complete daily workload assignments

Preferred Qualifications:

  • Previous experience in higher education, call center, fast-paced office environment and/or document review/assessment

  • Experience in handling multi-line phone system


  • Bachelor’s Degree preferred. In lieu of degree, candidates with 1-2 years’ excellent customer service/call center experience will be considered

Where heritage meets innovation – that’s Ashford University. At Ashford, students discover relevant degree programs, innovative technology, and cherished tradition. Ashford offers associate, bachelor’s, and master’s online degree programs. For more information, please visit, or

Our Values:

Equity – We have inclusion and mutual respect. We learn from one another and commit to the advancement of an inclusive culture in which every individual is treated with dignity and fairness.

Empowerment – We are inspiring and enabling. We give individuals the tools they need to achieve their goals.

Quality – We are unsurpassed and have a high caliber. We are consistently striving for the highest quality.

Ingenuity – We are inventive and proactive. We thrive on positive disruption and strive to continuously improve.

Guidance – We are encouraging and supportive. We provide a nurturing environment for faculty, staff and students to learn and grow.