Ashford University Jobs

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Ashford University Records Management Coordinator I in San Diego, California

The beginning of our student’s academic journey starts with you! If you have an eye for detail and a reputation for providing excellent customer service, we want to hear from you. The Records Management Coordinator I will work with our students in ensuring their academic transcripts from previous institutions are part of their student files with our university.

Position Summary:

The Records Management Coordinator I position is a full-time employment opportunity supporting Ashford University’s Office of the Registrar. Reporting to the Manager of Records Management, the Records Management Coordinator I is responsible for working with a team towards the completion of student files in the admissions student life cycle.

Essential Job Duties:

  • Reviewing students’ applications, cross - referencing National Student Clearinghouse, updating transcript management system and requesting transcripts from previous institutions

  • Exercise good judgment when applying business and procedural knowledge within the positions area of responsibility providing solid justification

  • Contacting previous institutions for status update on transcript requests

  • Student and school communication to ensure receipt of transcript/documents for admission requirements

  • Accurate and efficient review of transcript/document in student file

  • Responsible for moderate/high level of incoming and outgoing phone calls with students, internal departments and external institutions

  • Experience de-escalating customer concerns, while providing support and conflict resolution to student concerns

  • Responsible for high volume incoming and outgoing student email communication

  • Follow University policies and procedures

  • Other duties as assigned

Minimum Requirements:

  • Ability to maintain and update Excel spreadsheet

  • Experience using Microsoft Word to edit and customize content/document

  • Strong organizational skills, track record of success while multi-tasking

  • Focusing on attention to detail

  • Ability to clearly and concisely communicate verbally

  • Strong interpersonal, written and verbal communication skills

  • Strong customer service experience/skills

  • Utilize multiple systems to access, manage, and complete daily workload assignments

Preferred Qualifications:

  • ​Previous experience in higher education, call center, fast-paced office environment and/or document review/assessment

  • Experience in handling multi-line phone system

Education:

  • Bachelor’s Degree preferred. In lieu of degree, candidates with 1-2 years’ excellent customer service/call center experience will be considered.

Where heritage meets innovation – that’s Ashford University. At Ashford, students discover relevant degree programs, innovative technology, and cherished tradition. Ashford offers associate, bachelor’s, and master’s online degree programs. For more information, please visit www.ashford.edu, www.facebook.com/ashforduniversity or www.twitter.com/AshfordU.

Our Values:

Equity – We have inclusion and mutual respect. We learn from one another and commit to the advancement of an inclusive culture in which every individual is treated with dignity and fairness.

Empowerment – We are inspiring and enabling. We give individuals the tools they need to achieve their goals.

Quality – We are unsurpassed and have a high caliber. We are consistently striving for the highest quality.

Ingenuity – We are inventive and proactive. We thrive on positive disruption and strive to continuously improve.

Guidance – We are encouraging and supportive. We provide a nurturing environment for faculty, staff and students to learn and grow.

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