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Ashford University Registrar Operations Coordinator in San Diego, California

Registrar Operations Coordinator

Position Summary:

The Registrar Operations Coordinator position is a full-time employment opportunity located in San Diego, CA. The Registrar Operations Coordinator reports directly to the Registrar Operations Manager and indirectly to the Registrar Operations Analysts by accurate and timely completion of assigned tasks, providing superior customer service, fulfillment of all defined procedural requirements and reporting results to provide input for the Director of Registrar Operations, Registrar Operations Manager, and Registrar Operations Analysts related to performance optimization. The Registrar Operations Coordinator works collaboratively with all staff to ensure the objectives of the university are achieved.

Essential Job Duties:

  • Management of student data integrity: course attendance, course status history, dates of determination, student status history, and troubleshooting student number issues, among other items.

  • Collaborate with Enrollment Services to review, quality check and promote perspective students into the Student Information System in order to be reviewed for admission into the University.

  • Regulate course offering frequency and student volume to optimize faculty utilization and overall group size.

  • Construct program scheduling tracks for streamlining the student registration process.

  • Enforce course prerequisites as determined by university course catalog to ensure appropriate student progression through degree programs.

Additional Job Duties (include but are not limited to):

  • Directly respond to inquiries from internal departments and staff.

  • Communicate ideas for policy and/or procedure improvements that contribute to the betterment of the university and improve the student experience.

  • Continuously learn new skills and related technologies quickly to ensure effectiveness in a team-oriented environment.

  • Notify student-facing staff of changes impacting student schedules or student standing due to university processes.

  • Execute sound, independent decision making in situations where incomplete information is available.

  • Responsible for monitoring departmental inboxes during assigned shifts and responding accordingly.

  • Review and compile required documentation for attendance appeals and providing completed packet to the Attendance Appeal Committee for review. Process appeal accordingly based upon the committee’s decision.

  • Responsible for User Acceptance Testing.

  • Assist in gather requested data during periodic reviews/audits.

  • Uphold the mission and strategic objectives of Ashford University.

  • Provide ad-hoc reporting for various levels of management, as needed.

  • Any other duties as assigned. Core Competencies:

  • Planning & Organizing: Can effectively set goals and objectives, develop timelines, and identify and prepare for roadblocks that may occur during a task/project. Has the ability to develop efficient schedules, process steps, and tasks for assignments. Uses their time and the time of others on the more important priorities and can quickly sense what will benefit or delay accomplishing a goal. Measures performance against goals and objectives; assesses results. Effectively marshals and utilizes resources (people, budget, material, and support) to complete tasks; easily handles multiple activities at once to reach goals.

  • Problem Solving: Makes timely and effective decisions through analysis, collaboration, experience, and judgment. Has the ability to identify hidden problems and provide alternative solutions and suggestions to solve difficult problems that often turn out to be correct and accurate. Individual is sought out by others for guidance and solutions; they are bright and intelligent; handle complexity easily; sharp, talented, and flexible.

  • Determination: Individual pursues everything with energy, drive, and a need to finish. Seldom gives up before completing a task, especially when facing conflict or obstacles.

  • Communicate Effectively: Practices written and oral communication that is clear, unambiguous, transparent, and aligned to the organization’s values. Individual delivers messages through the most effective form as is appropriate for the situation. Knows their audience, commands attention during presentations, and can easily change tactics midstream when something isn't working.

  • Business Acumen: Has working knowledge of how the business works; as well as existing and potential future policies, practices, trends, technology, and information that may affect the organization. Understands the competition and has the ability to apply strategies and tactics successfully in the market. Individual is committed to meeting the expectations and requirements of internal and external customers. Creates and maintains effective, trusting, and respectful relationships with customers.

Minimum Requirements:

  • Demonstrated effective critical thinking and decision making skills.

  • Excellent oral and written communication skills.

  • Proficient in Microsoft Office Suite (i.e. MS Word, MS Excel) with preference given to current version.

Preferred Qualifications:

  • Five (5) years of customer service related professional work experience.

  • Two (2) years of post-secondary higher education work experience.

  • Knowledge of the educational environment and how training and education relates to the job market. Education:

  • Bachelor’s degree from a Regionally Accredited or approved Nationally Accredited Institution required. Education Requirements: If a degree or education credit minimum is required for the position, all education must be conferred by a regionally accredited or approved nationally accredited institution. All candidates must provide proof of higher education (official transcripts) upon request. Physical Requirements: Physical Demands: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.Communication Skills: While performing Duties of the job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.Mental Demands: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.Work Environment: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually moderate to loud.

Where heritage meets innovation – that’s Ashford University. At Ashford, students discover relevant degree programs, innovative technology, and cherished tradition. Ashford offers associate, bachelor’s, and master’s online degree programs. For more information, please visit www.ashford.edu, www.facebook.com/ashforduniversity or www.twitter.com/AshfordU.

Our Values:

Equity – We have inclusion and mutual respect. We learn from one another and commit to the advancement of an inclusive culture in which every individual is treated with dignity and fairness.

Empowerment – We are inspiring and enabling. We give individuals the tools they need to achieve their goals.

Quality – We are unsurpassed and have a high caliber. We are consistently striving for the highest quality.

Ingenuity – We are inventive and proactive. We thrive on positive disruption and strive to continuously improve.

Guidance – We are encouraging and supportive. We provide a nurturing environment for faculty, staff and students to learn and grow.

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