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Ashford University Student Records Coordinator -Temporary in San Diego, California

The Student Records Coordinator will aid in the processing and maintenance of student records from matriculation through graduation through diligence and detailed work, provide related services to students through excellent customer service and communication.

Essential Job Duties:

  • Comprehensive evaluation of degree progress prior to and at time of completion to ensure all academic and administrative catalog requirements are satisfied for degree conferral

  • Provide seamless and timely customer service to a high volume of both internal and external customers through a variety of methods (phone calls, chat platform, emails, and face to face)

  • Evaluate and process forms related to student records to ensure program integrity while upholding all regulatory and institution policies

  • Manage different platforms to review and compliantly release transcript records for former and current students in addition to managing the funds that are required for release

  • Ensure compliance with federal regulations regarding FERPA guidelines, student records maintenance and appropriate disclosure of any and all records maintained by the institution, both historical and current

  • Verify and update student information within records in accordance with FA regulations to assist in disbursement of financial aid and other funding

  • Manage grade posting and updating in SIS through reports and regular communication with faculty to ensure all grades recorded in official record are accurate

  • Respond to enrollment and degree verification inquiries from students and external parties

  • Respond to government and lender documents for validity and communication of accurate student information

Additional Job Duties (include but are not limited to):

  • Innovate for efficiency, department improvement, and an improved student experience

  • Generate and evaluate a variety of reports that assist in the maintenance of records and processing of student requests

  • Partner with BTS and other departments to ensure any technical updates are accurate and approved

  • Collaborate with other departments across the organization to improve student experiences and staff processes

Minimum Requirements:

  • Must be proficient in Microsoft Office Suite

  • Excellent typing skills

  • Strong written and oral communication

  • Multi-tasking and prioritization skills

Preferred Qualifications:

  • Experience in a registrar’s office

  • Experience with a student information system

  • Experience with previous high volume customer service

Physical Requirements:

Physical Demands: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Communication Skills: While performing Duties of the job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.

Mental Demands: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.

Work Environment: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually moderate to loud.

Where heritage meets innovation – that’s Ashford University. At Ashford, students discover relevant degree programs, innovative technology, and cherished tradition. Ashford offers associate, bachelor’s, and master’s online degree programs. For more information, please visit www.ashford.edu, www.facebook.com/ashforduniversity or www.twitter.com/AshfordU.

Our Values:

Equity – We have inclusion and mutual respect. We learn from one another and commit to the advancement of an inclusive culture in which every individual is treated with dignity and fairness.

Empowerment – We are inspiring and enabling. We give individuals the tools they need to achieve their goals.

Quality – We are unsurpassed and have a high caliber. We are consistently striving for the highest quality.

Ingenuity – We are inventive and proactive. We thrive on positive disruption and strive to continuously improve.

Guidance – We are encouraging and supportive. We provide a nurturing environment for faculty, staff and students to learn and grow.

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