Ashford University Veteran Affairs Coordinator in San Diego, California
The Veterans Affairs Coordinator position is a full-time employment opportunity. This position advises and assists students with the process of using their Veterans educational benefits as well as other Title IV educational funding. They serve as a knowledgeable resource for VA students, as well as Ashford University’s internal staff that are assisting them, regarding student finance questions and concerns. Veteran Affairs Coordinators also act as Ashford University’s VA School Certifying Officials throughout the certification process and student life cycle. The Veteran Affairs Coordinator reports to the Military Financial Services Manager. The position includes providing service to military and veteran students in accordance with all policies, procedures, regulations and best practices for serving military and veteran students, including but not limited to: (1) the Department of Defense Memorandum of Understanding (DoD MOU), (2) the Department of
Veterans Affairs (VA) Principles of Excellence, and (3) the Department of Education’s 8 Keys to Veterans Success and (4) specific requirements of the each branch of service or VA educational benefit with which the student is affiliated.
Essential Job Duties:
Maintain all VA Files for annual review purposes.
Advise and assist students with the VA application process via telephone and/or email.
Collect, track, and log VA documentation.
Ensure documents are received, correctly filled out, and processed in a timely manner.
Confirm coursework and attendance in CampusVue for VA students.
Code appropriately in CampusVue.
Initial data entry of VA certification informationin the VA Once system
Answer questions from internal Ashford University staff regarding VA policy and procedures.
Relay VA eligibility information to appropriate internal departments within Ashford University as needed.
Complete a monthly review on all VA student files to ensure that all necessary courses are certified correctly, VA payments are correct, and document a review in the students file.
Assist students with understanding their VA Educational Benefits, how to use them and how to verify their attendance if needed.
Reviews the aging report and customer balances
Contacts the customer (via telephone/email) on past due balances
Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, misapplied payments and other issues as needed to provide quality customer service
Creates recommendations for review by the Military Financial Services Manager on the acceptance of payment plans, settlement amounts, partial payments, time extensions, and the writing-off of receivables.
Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs
Communicate with students via phone, email, etc. to answer inquiries on educational funding questions and concerns in a timely manner
Provide excellent customer service to students, internal customers, and any authorized external parties on all incoming and outbound phone calls
Conduct and complete activities via CampusVue
All other duties as assigned
Additional Job Duties (include but are not limited to):
Participate in workgroup discussions with other departments to communicate student needs and identify issues for resolution
Multitasks various aspects of the position while being able to prioritize daily work load in order to achieve account resolution goals as well as provide quality customer service.
Works off an assigned set of accounts and will be measured on several performance goals.
Both Managers and Employees must ensure on a weekly basis accurate and complete timecards for each day of the week. At the end of the pay period, each employee and his/her manager must confirm the accuracy of the records and approve the timecards.This includes ensuring that all requests for sick and vacation has been recorded and that all time record entries are accurate.
Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint applications.
Proficient in database contact management applications and contact management strategies.
Knowledge of VA programs, federal financial aid programs and regulations.
Excellent customer service skills—Verbal communication, phone skills, listening, informing, and customer focus
Ability to follow University policies and procedures with good independent judgment
Financial Aid and Military experience a plus.
Excellent customer service skills.
Ability to communicate effectively, both verbally and written.
Strong interpersonal skills
Knowledge of CampusVue a plus
One (1) year of experience in an educational setting or finance background Prior experience working in or with military
- Bachelor’s Degree preferred
If a degree or education credit minimum is required for the position, all education must be conferred by a regionally accredited or approved nationally accredited institution. All candidates must provide proof of higher education (official transcripts) upon request.
Physical Demands: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
Communication Skills: While performing the duties of the job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in oneon-one and small group situations.
Mental Demands: While performing the duties of the job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
Work Environment: While performing the duties of the job, the employee is required to work in an office environment, and the noise level is usually moderate to loud.
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